Need some help with your order or got a burning question that you need to be answered pronto? Just click on one of the sections below to find the answer...

If you still can't find an answer to your question, please drop us an email at

  • Do you ship to my country?

    We ship to most countries.

    However, we currently DO NOT ship to:
    Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe

  • Where is my order?

    Please refer to our shipping page for processing, production and shipping times.

  • What is your refund and exchange policy?

    It is possible to cancel an order once it has been placed, however, we are unable to cancel any order once the item has been sent to production.

    Abigail Ratchford products are made to order. Refunds and exchanges will only be provided for defective merchandise, otherwise, all sales are final

  • Can I make changes my order once it's been placed?

    Contact us ASAP at with your name, order number and email address you used when you placed the order. If a change, edit or cancellation is possible, we will attempt to do everything in our power to make it happen.

    Once an order is sent to production, the order can no longer be canceled, changed or edited in any way (this includes mailing address.)

    No cancellations nor address changes are possible during the holiday season.
  • Who do you ship with?

    Each of our print vendors partner with different shipping carriers.

    Based on the item(s) ordered and the location our print vendors will choose which shipping carrier is best for your order.

    Some of the shipping carriers used are:
    UPS, USPS, Asendia, DHL, RR Donnelley IPA Service, FedEx, Royal Mail and Australia Post

  • I purchased more than one item but only one item has arrived?

    Items are produced by several vendors at different locations and are shipped directly from their facilities. For this reason, some of your products may arrive separately.

  • What packaging do you use?

    We use four types of plain packaging, which are cardboard boxes, tubes, polyethylene bags or mailing envelopes.